Development, Approval & Review of Formal GCBH Documents

AD100

To define how GCBH documents establishing standards and/or describing business processes are developed, formalized, and maintained.

GCBH Contract Audits

AD103

To establish standards for increased quality of services for individuals and a process by which contract auditing of GCBH's provider network is in compliance with Federal, State, and local laws.

Employee Orientation

AD106

To define the orientation content and process for new employees.

Customer Service

AD108

To establish standards for customer service.

Provider Network Selection and Retention

AD109

To provide guidelines, instructions, and standards for the selection of providers into GCBH that comply with, at a minimum, the requirements of 42 CFR 438.214.

Nondiscrimination

AD110

To establish standards prohibiting discrimination against, or sexual harassment of, employees, contracted network providers, and individuals.

Emergency Response

AD111

To establish response procedures for GCBH staff in emergency situations.

OIG & Federal Exclusion Check Requirements

AD115

To identify standards and processes associated with ensuring that GCBH has ready access to information necessary for satisfying CFR requirements and responding to requests from the Office of Inspector General, and with conducting the routine Federal Exclusion checks required by contract.

Record Retention

AD116

To describe Greater Columbia Behavioral Health's requirements for the retention of records.

Crisis Line Management

AD117

To outline roles, responsibilities, and oversight of the delegation of the GCBH crisis line.

GCBH Credentialing

AD118

Organizational Providers are credentialed prior to inclusion in the network and are re-credentialed every 36 months to assure that they remain in good standing with regulatory and accrediting bodies, continue to maintain the appropriate level of malpractice insurance, and are free from sanctions or ethical violations which indicate a problem with the quality of service delivery.